Employee Burnout is No Surprise in Provider Network Management

Employee burnout is compounding month over month in every industry with healthcare, health plans, and Workers’ Compensation leading the way.  Because of it’s increasing predominance, the World Health Organization now recognizes burnout as an “occupational phenomenon.”

They identify the symptoms as:

• depleted or exhausted
• mentally distant from their job or negative feelings or cynicism about their job
• reduced professional efficacy

Work burnout diminishes employees' desires to learn and grow within their career. Most of their energy and mental focus is on daily survival, not developing for the future. Burnout can impact mental and physical health, job performance, and personal interactions. Today, burnout is the number one reason people exit their jobs. This is further complicated by the difficulty to replace these roles, so instead the workload is passed on to the existing team, furthering more burnout.

With government mandates such as transparency in coverage within the “No Surprises Act,” the growing burden to provider networks teams is great and must be controlled. The day-to-day management of provider networks is already a heavy workload. The growing mandates increase this workload, requiring an extremely heavy lift.
 
This is not sustainable.

Provider network teams need a better way to be both successful, productive, and satisfied in their current role. If not, the financial, reputational, and professional costs will be devastating.

While mandates such as “The No Surprises Act” certainly require digital transformation in front end services, back end services are even more critical to successful compliance. Aggregating provider and procedure pricing, ensuring visibility of deductibles and in-network and out-of-network costs, and calculating all of these for price comparison and transparency relies heavily on back-office process.  The work is tedious and requires a heavy lift from an already burdened team.

Outsourcing and reengineering the back end of provider data management creates better efficiency, reduces workload, and enables better data integrity. In addition to improving regulatory compliance and member/consumer satisfaction, it also improves a critical component that is often overlooked – employee satisfaction.

​Learn more in this eBook

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