Faster Workers’ Comp Claims Start with Better Care Coordination

In workers’ compensation, timing is crucial and can have a direct impact on employee recovery and claim costs. In fact, according to a study conducted by the National Council on Compensation Insurance (NCCI), claims processed promptly can cost up to 50% less than those that encounter delays. That’s not just a statistic, it’s a wake-up call.

Behind each delayed claim is a persona, an injured worker, waiting for care, clarity, and support. And every day that passes without action adds unnecessary burden to the system. From skyrocketing medical expenses to increased litigation and prolonged absences, the ripple effects of slow claims are real, and costly.
 
Let’s break it down:
 
(1) Rising Medical Expenses
According to the Journal of Occupational & Environmental Medicine, injured workers who receive early access to care return to work an average of 3 to 4 weeks sooner than those who do not. Time is a critical factor in injury treatment. Delays in processing claims often leave injured workers in limbo, unsure of where to go for care or forced to seek help outside of the network. The result? Higher costs, more complex treatments, and worse outcomes. A minor sprain today could become a major surgery tomorrow — all because of a lag in the system.
 
(2) Increased Litigation Risk
When claims drag on, employees are more likely to seek legal representation out of frustration or uncertainty. Legal involvement can double, or even triple, claim costs. Beyond dollars, it fractures trust and turns what should be a supportive process into an adversarial standoff.
 
(3) Lost Productivity
Time away from work doesn’t just cost money, it disrupts lives. Delayed claims processing keeps employees out of work longer than necessary, drives up wage replacement costs, and reduce the likelihood of a successful return to work. The longer an employee stays out of work, the less likely they are to return. The financial impact here is clear: the longer a claim remains open, the more expensive it becomes.
 
(4) How We Can Help: Health Tickets
Navigating the workers’ compensation are space can be overwhelming, but it doesn’t have to be. With modern tools like Perspecta’s Health Tickets, carriers can ensure injured workers are quickly connected to the right care. Health Tickets provide immediate access to key contacts, claim information, and approved vendors, all in place, eliminating confusion and directing care to in-network providers from the very start.

At Perspecta, we’re focused on simplifying the often-cumbersome workers’ compensation process. Backed by over 25 years of industry expertise, our suite of solutions is built to address the real drivers of claim delays — providing faster access to care, reducing costs, and improving outcomes.
 
Contact us to learn how tools like Health Tickets are helping payers streamline care coordination, enhance the injured worker experience, and drive better results from day one.  When it comes to workers’ compensation, speed isn’t just a nice-to-have, it’s a game changer.

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